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New Member

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3 Messages

Thu, Sep 24, 2020 6:58 PM

bill and account number

Can you help me. My Name is Denise Riojas and I have not receive a bill since July. I need a bill sent to my email 

Responses

New Member

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3 Messages

a month ago

I need a bill sent to my email [email scrubbed]    I have not received a bill since july 2020.

(edited)

Juniper

ACE - Expert

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23.2K Messages

a month ago

Log into your account online to view your bill history and to check the address it is going to (or email it is going to if on paperless billing).

 

Otherwise call DirecTV. This is a public forum of other customers so we don't have access to your billing.

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New Member

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3 Messages

25 days ago

I see why I have not receive my bill. You guys have been sending my bill to the wrong address. I have not lived at 4335 aldine mail rt since may 2020. 

Juniper

ACE - Expert

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23.2K Messages

25 days ago

We are other customers so we didn't send your bill anywhere.

 

Did you place a Movers order to properly transfer service to the new address? If you did then they probably only updated the service address, not the billing address with it. If you simply moved everything yourself without an official Movers order, then both service and billing address would be at the old place. In either case, you will need to call DirecTV either to update billing address or place the full order.

 

I suggest for anyone moving, set up forwarding with the post office to catch any mail that hasn't had an address update yet and to log in online for bills until you verify everything is going to the new address.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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136.1K Messages

20 days ago

Greetings @driojas,

 

Thanks for reaching out to us and bringing up your billing inquiry to our attention. We'd like to get you the assistance you need in order to receive your bills.

  • Do you have a post paid or prepaid account ?
  • Have you tried calling in or going into the store, to update your address?
  • Are you able to view your bill on myAT&T website or app?

Jacob, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Juniper

ACE - Expert

 • 

23.2K Messages

20 days ago

@ATTHelp 

 

Jacob, this being the DirecTV forum would not deal with postpaid/prepaid phones. They cannot update address in store as DirecTV must be called for Movers order, or to correct billing address if service address was updated with the move..

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
www.directv.com or www.att.com
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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