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Beware of $100 disconnect fee! Help- I need email and physical address to send dispute
Hello all- Direct TV has charged us $100 disconnect fee even though we have been customers for over 7 years. They require at least 2 years of service to waive the fee. A serviceman came and replaced DEFECTIVE equipment 18 months ago-they tell me this is new service so therefore we are subject to the fee. We spent an hour on the phone yesterday with customer service without satisfaction. A supervisor was to call us back (apparently unavailable yesterday) and we have yet to be contacted. I spent 1/2 hour on CHAT today without satisfaction. We have written a dispute letter that we would like to send to the powers that be . Does anyone have an email address or physical address to send to? Thanks much