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Contributor

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1 Message

Sun, Dec 20, 2015 7:40 PM

Bait and Switch?

I have recently switched to the At&T/Directv bundled services...on the promise of receiving both the premium channels and Sunday NFL ticket for introductory periods (90 days).This week, all HD channels and NFL Sunday ticket disappeared from my lineup and we are only a month into the new services. I called Directv and they claim I never had NFL Sunday ticket and that it wasn't in my "original order"...except I can tell you that more than 5 people have watched it here at my house over the past month. I feel like I have been completely dupped into new services that dropped all the bells and whistles as soon as I paid my first bill. Anyone else have this experience? 

Responses

Sky456

Former Employee

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1.6K Messages

5 years ago

Did anything change in your services or programming during that time period?

 

Did you call more than once? Sometimes it takes the right CSR to spot what happened.

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