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J

New Member

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3 Messages

Wed, Sep 23, 2020 4:58 PM

Automatic Auto Pay Deenrollment

Almost every month since November 2019 my Stored Payment Method gets deleted just before my Auto Pay should initiate an automatic payment.  The end result is that my Auto Pay is automatically deenrolled by AT&T.  This is not something that I initiate.  This is something that occurs on the AT&T side.  I stopped calling to talk to a representative because they have not been able to resolve the problem in the long term.  This is occurring on both my DirecTV account as well as my AT&T Wireless account .  I just need someone to figure out why my Stored Payment Method is being deleted by AT&T before the Auto Pay initiates and permanently resolve this very frustrating issue.

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Brand User
ATTHelp

Community Support

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137.2K Messages

a month ago

Thank you for reaching out @jcover2

 

We are more than happy to help with sorting out your stored payment method for your wireless account first.

 

  • Are you saving the credit/debit card information using the myAT&T app or site through a browser? Let us know if you have tried both methods and are still seeing the same results.

 

  • Do you receive any sort of errors when attempting to save the payment method?

 

Generally It can take 4 to 6 weeks for AutoPay to start when enrolling. You would need to make or schedule a payment on the current billing cycle.

 

Debit cards deduct from the account 2 days prior to the due date.

 

Using a true credit card to enroll in AutoPay, will have payments drafted 7 days after their bill cycle close date.

 

Please update us with those questions, so we can further assist.

 

Vincent, AT&T Community Specialist

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