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Contributor

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1 Message

Thu, Oct 18, 2018 6:31 PM

ATT/DTV Scam Call

There is someone calling me from ATT saying that I qualify for a discount that requires a $280 payment upfront to cover the first 7 months and then pay $39.99 for the remaining months on a contract free 17 month plan. The person I was speaking with said he is Ricky Johnson but the name didn't fit the accent and I'm worried that this is a scam but then again it was ATT that showed up on my caller ID. This guy was able to see how much my bill is which almost made it believable . I told him I would discuss this offer with the family and call back later. He provided a call back number of 888-258-0681, ext. number 1. I called ATT using the 611 customer service code and found that the number provided to call back is not in their system at ATT or DTV. Beware ATT and DTV customers!!!! I get a call every month but decided to answer this time and it was a scam.

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rldvxi

Associated Member

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200 Messages

2 years ago

As some who works in the Winback department I can definitively state that this is fraud. While the number that I call from does not allow inbound calls and thus might not be in the systems our calls are recorded and can easily be looked up and listened to. I am not sure how they were able to see your bill. I would change the password for your AT&T/DTV account. The only times we ask for an upfront payment is if there is a use tax adjustment for your state, you are ordering 5 or more pieces of equipment (we can typically cover 4, unless it is the family package where we do not cover any equipment), or if a down payment is required based on the internet and/or tv credit check

*I am a trusted partner that is associated with AT&T, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
nabukl

ACE - Professor

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3.3K Messages

2 years ago

This is a well known scam here. These scammers "spoof" toll free numbers so they appear legitimate.


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Former directv csr and tech support rep.
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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
tgreaves

Former Employee

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1.7K Messages

2 years ago

If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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