I was a satisfied ATT wireless company for years.
I was convinced by an ATT sales representative to switch to Direct-TV. The system broke after installation (ERR 375). I was told that it requires a visit by a technician. The first available appointment is 5 days from now by an arrogant and condescending supervisor. If this is how Direct-TV treat new customers, I can imagine what happened to long-timers.
Now guess what. The same representative also convinced to switch to ATT Digital Life. They had a major system interruption today, which disabled all safety features including manual alarm set up. And they call themselves a security company.
Just in case AT&T CEO is listening – Sir!, you got a major problem with your company.