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AT&T salesman lied!
On May 10, 2017, Two men selling Direct TV knocked on my door and told me if I would switch from Uverse TV to Direct TV, there would be no installation charge, my Computer speed would be upgraded from 24mps to 50mps at the 24 price forever. Not a promotion but forever. Also emphasized that if did not like Direct TV, I could switch back to Uverse at anytime at no charge or penalty. When I called and finally talked to someone in the US, they informed me that none of that was true. These promises were the only reason I switched as I was happy with Uverse. After much pleading UVerse did give me the 50 mps as promised but said I was stuck with the $99 installation fee and I could not switch back to Uverse without a severe penalty.
They left me a business card but will not answer the phone. I have discovered they told others in my neighborhood basically the same thing. Since they represented AT&T, I am hopeful that you will help me as they just lied. No other way to phrase it, they just lied!