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Fri, Jan 24, 2020 6:33 AM

At@t keeps changing my billing adress

At@t keeps changing my billing address. a change of address was filled out for my address and now the electronic file provided by the postal service keeps changing my address to the wrong address.



ACE - Expert


23.9K Messages

10 months ago

That is confusing. Unless you have a change of address, or forwarding address, then the Post Office shouldn't be affecting this unless there is some unusual issue with your address to begin with.

This is a public forum of other customers, so you will need to call DirecTV to verify your billing address, and service address, are both correct. As this is an unusual issue, I doubt a front-line agent will be able to do much other than verify information is currently correct. So when you call and get the voice system say "cancel" as you at least need an experienced retention agent, though you may wish to request one of their supervisors per the unique issue.

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