Overall I am very disappointed in my service, when I called in the guy didn't help whatsoever and didn't care that I was cancelling my service. All I wanted was to suspend the service even longer we initially had it installed in a rental home and six months into the contract we had to move out due to our landlord moving his mother into the home. We are now in a place that doesn't allow satellite and provides cable through the apartment complex I can't just up and buy another house it takes time to save that kind of money but you guys didn't care at all. I suspended my service and as soon as it turned back on after your limited time you started charging me for Sunday ticket and movie channels that I didn't even have on when I first got direct tv then on top of it they want over $400 for a cancellation fee. Overall this is the last time I will ever use direct tv I am very unhappy with the way things went and I will be going to Comcast or Fios for my cable provider because Comcast had no issues holding out on my internet agreement until we bought or rented a new house. I won't recommend direct tv to anyone after this experience, whatever happened to actually working with the customer to help satisfy a customers needs, I'm disappointed because as a huge football fan I was looking forward to using the Sunday ticket down the road but that won't be happening any longer.