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New Member

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12 Messages

Thu, Aug 13, 2020 3:26 PM

Account Access

I can't access my account since AT&T took over Directv. No one has been able to help. I was given phone # 844-519-7078 to call and was told they could definitely help me, but no one answers. Been on hold 20 minutes. Recording said 1 minute until someone picks up. :( 

I've seen other people online with same issue. Says "hang on logging you in..." then puts you in a loop logging out of Directv and into ATT website, comes back to login screen. Keeps doing that over and over. What do I need to do to fix this??? Been working on this issue for 2 weeks!!!

Responses

New Member

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4 Messages

a month ago

I am having a similar problem.  I cannot see access my DTV account or see my bill yet I am set up on autopay.  I have both DTV and Wireless Service.  All I can see is my wireless account.  I contacted AT&T and after 52 minutes they could not fix the problem!  The operator then said he had to go because his supervisor said he could not spend any more time on my problem.  I guess its too bad.  AT&T just keeps billing you!

New Member

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12 Messages

a month ago

Finally found someone who says they can help! Tech support said that there is a lock on my account (they have no idea why) and they can't remove the lock. They have put in a ticket to get it unlocked. I think ATT is who I was talking to and seems they have to ask directv to unlock it. Unless it's the other way around. No idea. But anyway, 24 to 48 hrs someone should be contacting me to let me know it is unlocked. We'll see!

New Member

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4 Messages

a month ago

This is strange.  I now have access!  I received an email to confirm my paperless billing setup.  Once I confirmed it my DTV account can now be accessed from the same screen as my wireless in myatt.com.

New Member

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12 Messages

a month ago

That is awesome news!!! 

Brand User
ATTHelp

Community Support

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133.8K Messages

a month ago

We are here to help, @myager.

 

Thank you for the update, that you were able to get back into your Directv account to pay your bill. We are sorry about your customer service experience and we are always here to help you.

 

If you have any questions or concerns in the future, feel free to reach back out to us.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

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133.8K Messages

a month ago

Hey, @djsimpson.

To further assist you with your account specific concerns, please provide your account number, full name and best contact number.

Looking forward to working with you!

**For your security, this thread is now private. Only the original poster will be able to access and post on this thread.**

Charles, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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