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J

New Member

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2 Messages

Wed, Oct 14, 2020 9:12 PM

50% discount offered on current plans?

I've received several voice messages saying that the person is calling from AT&T DirectTV and that my "existing package with us has been qualified for 50% off along with a free upgrade..." I did not and will not call back, especially because they call from different numbers and say to return the call using the number on the caller ID. Sounds like a scam to me!!! Is it?

Responses

Accepted Solution

Official Solution

Constructive

Employee

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19.6K Messages

7 m ago

total scam

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

7 m ago

That's what I figured, too! I just don't want anyone to fall for it. Thanks for your reply.

New Member

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5 Messages

2 m ago

Just received the same voicemail. CID = 866.724.8839

shannon02

ACE - Expert

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22.4K Messages

2 m ago

They are spoofing caller id so that number means nothing.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

2 m ago

The voicemail says call us back on the caller ID displayed. Not sure how they would spoof/translate/route the Dialed Number??


Voicemail: “Hi I'm calling you from AT&T DIRECTV to let you know that your account is _⁠_⁠_⁠_⁠_⁠_⁠_ for 50% off in order to obtain a discount kindly call us back on the number you see on your caller ID thank you and have a great day…”

Constructive

Employee

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19.6K Messages

2 m ago

Still a scam

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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49K Messages

2 m ago

The voicemail says call us back on the caller ID displayed. Not sure how they would spoof/translate/route the Dialed Number??

So in that case, the number isn’t spoofed but it’s still not Directv calling and still a scam. Thanks to VOIP, scammers can generate new numbers and retire old numbers at anytime. That number on your caller id might only work that day or for a day or two.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

2 m ago

Thanks SB

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