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Contributor

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2 Messages

Thu, Dec 5, 2019 4:20 PM

Very long open/close delay in the garage controller via the app

Does anyone else have this issue? It just started doing this about a week ago and Ive had them reset the controller online but it still does it. It used to work instantly but now its delayed by sometimes up to 10 minutes after I've left the house, leaving the garage open. I quit using it for obvious safety reasons.

 

Thanks

Dave

Responses

Brand User

Community Support

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5.3K Messages

2 months ago

@Clalbertson0406  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a private message with your name/account number/address, I would be more than happy to have one of our technical folks take a look on the back end to see if we can resolve this remotely for you. Thank you

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