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Contributor

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2 Messages

Mon, Jan 22, 2018 12:28 AM

Thermostat is offline

The thermostat is showing off line

It works manually. 

 

Responses

Accepted Solution

Official Solution

j.holmes

Scholar

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169 Messages

3 years ago

With AT&T Digital Life equipment, I have found that the general turn it off and back on concept works.  I have had to reset my Digital Life Controller a handful of times, particularly when I have switched ISPs or the internet goes down.  Once before, I also believe I had to have AT&T delete a device from my system and then rediscover it.

Contributor

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2 Messages

3 years ago

I don't think this help thing is working. 

So far i searched for answers and only found the same type question.

And still  no real answers from AT&T 

Ugh

 

Brand User

Community Support

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6.1K Messages

3 years ago

@Ruf6us I am sorry you having trouble with your thermostat. Have you checked the Solution Center in the DL Portal?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

3 years ago

The solution I received from Att online chat support was that it requires Duracell betteries in order for the app to show it online. 😂 Such a joke. Still no solution from att. 

Brand User

Community Support

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6.1K Messages

3 years ago

@Aks100111 Hello. My apologies that you are having an issue with your thermostat. Have you looked in Solution Center to see if it can be fixed via that way? If that does not work, please click on my user name and then click "Send PM" to send me a message with your name , address, contact info and account number, and I can have a specialist take a look into this for you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 months ago

My thermostat had low batteries so I replaced them, yes with Duracell batteries.  After replacing the batteries when I logged in to the app the thermostat showed as being offline, I followed the instructions on the solution center but nothing works. I gave up trying to figure it out about a week ago and now I’m considering giving up on Digital Life all together. I’ve had it for over 3 years and not only is it more expensive than other alarm companies I’ve had a lot of problems with it. 

Brand User

Community Support

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6.1K Messages

2 months ago

@axq9  Hello. My apologies for the issue that you are having with your thermostat.  There are several reasons that this issue could be happening. If you would please contact us at 1-855-288-2727 option 4 and one of our specialists will  attempt to resolve the issue for you and if not they will schedule a technician for an appointment to resolve.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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