Shop Now, Avoid Delays - Get Our Best Holiday Deals!
danielmeyer's profile

Contributor

 • 

1 Message

Fri, Jul 17, 2015 8:16 PM

Smart Plug Connection Issues when adding to your system.

I just got my new smart plugs in the mail, and there was an issue setting them up. The pairing was not happening. We tried for a good 20 mins following the instruction for pairing the devices. I got them to finally pair when instead of doing a 2-3 second button press i switched to a double tap quick press. The devices were dicovered right away. Looks like the instruction for the devices dont seem to match up with what the support is told to do to pair those smart plugs. I wanted to share so you guys could look into this as the rep that helped me today said these are always tricky for them to get connected. 

 

Recap

 

Doing 2-3 second delayed button presses did not work. 

Doing 2 quick presses of the button made the smart plug start clicking. I could hear it turning on and off.

No Responses!
Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.