Outdoor security camera too dark at night

@kizy3647 - Hello, please click my name and select 'Send PM.'  In this message, please confirm your name, account number, contact number, and email so I can assist in getting this escalated.  Thank you.

Hello,

is there a fix for the cameras going too dark at night.  Or is there a third-party camera I can buy that has night vision on it

My outdoor camera went way too dark after a DigitalLife software update. Reset will not help recover the camera fix the software please there is a glitch it used to work fine before the software update. 

Outdoor camera to dark image after digital life software update

@kizy3647 - Hello, please click my name and select 'Send PM.'  In this message, please confirm your name, account number, contact number, and email so I can assist in getting this escalated.  Thank you.

Hi @kizy3647 and @ATTDigitalLifeCS ,

This was marked as “Solved”, and this post as the ‘Solution’.

Can you tell us what the solution was, so others can share in the benefit?

Thanks - that would be great,

D123

I am having the same problem as above. Camera didn’t used to be almost black at night when I first got att digital life but now it is and I can’t see anything on the camera at night and the camera can’t see anything at night either to record! 

Same here. Can't see anything at night. Need fix or replacement with better camera.

@tatamd  Hello. Have you contacted support so that we can schedule a an appt for a technician to come out to resolve the issue?

I my having the same issue with both of my outdoor cameras. The ring doorbell however works great. This company has been going down hill. They need to replace everyone’s camera. They already came out 4 times in 2 months. The change my main box and they even have to change my lock because the system wasn’t seeing. I am going to have start looking for a new alarm company. Does anyone have any suggestions? 

I also have this problem with my cameras at night. What is the solution??

I have 5 outdoor cameras, and the infrared (night) vision was pretty good when they were new.

But now, they have pretty much no infrared sensitivity at all... I guess I didn’t notice because it was gradual. They are basically ‘black’ at night. Unless objects come within just a few feet of the camera.

I need the cameras replaced.

When I see my friends’ RING and Blink cameras, they look amazing by comparison to the ATT outdoor cameras. 

Is there a solution/fix to this issue that a tech can apply? Do they turn up the power to the infrared LEDs?