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Tutor

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7 Messages

Sun, Dec 2, 2018 2:34 AM

Outdoor security camera too dark at night

Hello,

 

 My DigitalLife was updated by AT&T  I could tell I saw it on the keypad says software update.   And ever since my outdoor camera wearing totally pitch black At night. Works great during the day but not at night.  It used to work great 12 software upgrade not sure with the death if they lower the power to the IR led. Also can I use a 3rd party other camera. No one from AT&T will help out I’m really disappointed in this company

Responses

Brand User

Community Support

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5.5K Messages

2 years ago

@kizy3647 - Hello, please click my name and select 'Send PM.'  In this message, please confirm your name, account number, contact number, and email so I can assist in getting this escalated.  Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

2 years ago

Hello,

 

is there a fix for the cameras going too dark at night.  Or is there a third-party camera I can buy that has night vision on it

Tutor

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7 Messages

2 years ago

My outdoor camera went way too dark after a DigitalLife software update. Reset will not help recover the camera fix the software please there is a glitch it used to work fine before the software update. 

Tutor

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7 Messages

2 years ago

A2797A83-6DC2-48B2-B6B8-E1F2E9FC89A0.jpegOutdoor camera to dark image after digital life software update

 

 

Brand User

Community Support

 • 

5.5K Messages

2 years ago

@kizy3647 - Hello, please click my name and select 'Send PM.'  In this message, please confirm your name, account number, contact number, and email so I can assist in getting this escalated.  Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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7 Messages

2 years ago

Hello,

 

I don't see a link or an option to private message the information.

 

Thanks,

Luay

directv_123

ACE - Guru

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879 Messages

a year ago

Hi @kizy3647 and @ATTDigitalLifeCS ,

This was marked as “Solved”, and this post as the ‘Solution’.

Can you tell us what the solution was, so others can share in the benefit?

 

Thanks - that would be great,

D123

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Anonymous

New Member

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25.7K Messages

a year ago

I am having the same problem as above. Camera didn’t used to be almost black at night when I first got att digital life but now it is and I can’t see anything on the camera at night and the camera can’t see anything at night either to record! 

Tutor

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7 Messages

a year ago

Same here. Can't see anything at night. Need fix or replacement with better camera.

Brand User

Community Support

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5.5K Messages

a year ago

@tatamd  Hello. Have you contacted support so that we can schedule a an appt for a technician to come out to resolve the issue?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

I my having the same issue with both of my outdoor cameras. The ring doorbell however works great. This company has been going down hill. They need to replace everyone’s camera. They already came out 4 times in 2 months. The change my main box and they even have to change my lock because the system wasn’t seeing. I am going to have start looking for a new alarm company. Does anyone have any suggestions? 

Teacher

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14 Messages

7 months ago

I also have this problem with my cameras at night. What is the solution??

directv_123

ACE - Guru

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879 Messages

7 months ago

I have 5 outdoor cameras, and the infrared (night) vision was pretty good when they were new.

But now, they have pretty much no infrared sensitivity at all... I guess I didn’t notice because it was gradual. They are basically ‘black’ at night. Unless objects come within just a few feet of the camera.

I need the cameras replaced.

 

When I see my friends’ RING and Blink cameras, they look amazing by comparison to the ATT outdoor cameras. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
directv_123

ACE - Guru

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879 Messages

7 months ago

Is there a solution/fix to this issue that a tech can apply? Do they turn up the power to the infrared LEDs?

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

7 months ago

Hi, i even had my cam changed by att tech but pitch darkness still not fixed at night. I think it's a software issue rather than hardware issue. One of the software update caused this issue and now att can't fix it. Disappointing.