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LH_LHP's profile

Tutor

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7 Messages

Fri, Sep 26, 2014 12:09 PM

Keypads not disarming at the same time

Has anyone experienced their keypads not disarming when another keypad in the house was turned off?  I have three keypads, and when we entered the code to disarm one, the other two remained armed (with the light red) for about 10 minutes.  It has only does it once and it cleared itself.  Everything else is working great and they have worked since.  I do live in an area with many brief fluctuations in power, so perhaps that created a glitch.  Thoughts?

Community Support

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6.5K Messages

7 y ago

Hello @LH_LHP!,

 

I'm sorry to hear you've had trouble with your keypads response time.  If you notice this happens again, please click here to chat or call us at 855-288-2727 one of our support managers will be happy to help you resolve this issue.

 

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