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New Member

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1 Message

Mon, Oct 12, 2020 10:17 PM

Is a Land Line for the Digital Alarm

Do I need to maintain a digital phone land line for the digital life alarm system?

Responses

Constructive

Employee

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17.9K Messages

3 months ago

It requires internet access

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User

Community Support

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6.1K Messages

3 months ago

@RenToby2020  Hello. The Digital Life systems runs off of 3G with a broadband backup. You do not need a land line phone but do need to have broadband.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

3 months ago

I am very confused.  I’m interested in Digital Alarm, but am disappointed in the information provided.  I called ATT and they provided the website information.  I’ve logged in to your website, but I don’t see a breakdown of equipment costs.  It he website allows me to purchase a system, but I would like to talk to a technician and receive an overview of what I should expect to pay for the equipment, installation, and  monthly monitoring costs.  

Brand User

Community Support

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6.1K Messages

3 months ago

@Oduran88  Hello. On the website , once you check your address to see if service is available and it comes up available then it shows you what packages are available and what can be added on and allows for you to see all of the pricing on the website inclusive of equipment and the monthly costs. We do not provide a technician for an in home consultation.  Is this the website you are going to?

 

https://my-digitallife.att.com/learn/shop

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

3 months ago

Yes, I’m on that website.  I see a package available that’s a “special”.  My concern is that if I order and pay for this package, I may be charged a restocking fee or a reduction in refund if I decide not to move forward with this company after meeting with a tech.  

Brand User

Community Support

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6.1K Messages

3 months ago

@Oduran88  Hello again. Our return policy is 14 days after installation. If you obtained the service and decided you didnt want the service, you would have 14 days from date of installation to cancel the account and return the equipment to receive a refund and we do not have a restocking fee.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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