Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
ATTDigitalLifeCS's profile
Community Support

Community Support

 • 

6.9K Messages

Sat, Mar 4, 2017 12:27 AM

Important Digital Life Message

Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Employee

 • 

3 Messages

Il y a 6 y

There is a network outage causing the error. I am an employee of the company. Technicians are diagnosing the issue. It affects multiple users.

Contributor

 • 

2 Messages

Il y a 6 y

Me too.  Still holding with ATT.

Teacher

 • 

5 Messages

Il y a 6 y

It's 6:59pm EST and I'm still having the same issue in Stockbridge GA. Do you have an ETA on when it will be resolved? I've been on hold for over an hour and still cannot receive any feedback. If our alarm was to go off, does ATT still get notified while it's in this state?

Employee

 • 

1 Message

Il y a 6 y

I'm having same issue all day today as well.

Teacher

 • 

3 Messages

Il y a 6 y

What's the news on this? I can not properly arm/disarm from the APP. It takes forever to load the APP. Also Keypad Issue: ERR Alarm not sent to ATT. I did a test today, and the system was not able to communicate with the monitoring center and I did not get a call back regarding the "INTRUSION".
Are we getting credits for unmonitored activity??

Teacher

 • 

3 Messages

Il y a 6 y

What's the news on this? I can not properly arm/disarm from the APP. It takes forever to load the APP. Also Keypad Issue: ERR Alarm not sent to ATT. I did a test today, and the system was not able to communicate with the monitoring center and I did not get a call back regarding the "INTRUSION".
Are we getting credits for unmonitored activity??

Tutor

 • 

1 Message

Il y a 6 y

Same problem here. Just got off the phone with customer service (after being on hold for 90 minutes) and they said that it is a nationwide outage which includes problems with the Digital Life app (which kept kicking me out today), the wesite, and is the cause for everyones "Err: Alarm was not sent to ATT". The person I spoke with said they anticipate the problem to be fixed by this time tommorrow at the latest (which I don't buy) and I was told that this is just an error message and that if our alarm were to go off, the alert would still be sent to ATT. I don't believe that either, but that is what I was told.

Teacher

 • 

3 Messages

Il y a 6 y

Sober all have to call to reset?? What happens when you're on vacation and system goes bazook. No one can tell it's OK, as monitoring center doesn't notify the outage via email or something. Anyone can break in the home and no one is alerted!

Tutor

 • 

2 Messages

Il y a 6 y

I have the same issue and its rediculas to say the least..  Its a piece of garbage......!  too many issues with this system  - we will be switching to another secuirty system company when this contract expires......:(

Contributor

 • 

1 Message

Il y a 6 y

yes been on hold for over 40 mins now for that err 

kgbcmb

Teacher

 • 

25 Messages

Il y a 6 y

No network outage. It's The system, it constantly gives errors

Tutor

 • 

2 Messages

Il y a 6 y

 I'm having the same issue. I've been on hold for over an hour already.

Tutor

 • 

2 Messages

Il y a 6 y

Thanks so much for that info I for one really appreciate it. I just hope nothing happens here tonight. My cameras aren't even recording. Hopefully we will get compensated for this. I have been on hold for over an hour now.  Woman Mad

Contributor

 • 

2 Messages

Il y a 6 y

Same here in Decatur. I have a hard time believing if the alarm is triggered that anyone will really be notified.

Employee

 • 

2 Messages

Il y a 6 y

Strange, at least they can record auto message if they have this kind of issues. no body answers the calls.

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.