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ATTDigitalLifeCS's profile
Community Support

Community Support

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6.9K Messages

Sat, Mar 4, 2017 12:27 AM

Important Digital Life Message

Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Accepted Solution

Official Solution

Community Support

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6.9K Messages

6 y مضت

Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.

Tutor

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2 Messages

6 y مضت

My alarm this morning had a message that said "The alarm was not sent to AT&T"  What does this mean?

Kaygee747

Mentor

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49 Messages

6 y مضت

I have the same problem. Cannot get through to anyone in customer service.

Tutor

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2 Messages

6 y مضت

there is an error messasge on my keypay which states "Error message alarm not sent to AT&T.

I have been on hold for 50 minutes waiting to speak to someone.

 

I need to know when my contract ends so I can cancell my service.  This is crazy, such bad customer service.!!!!

Kaygee747

Mentor

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49 Messages

6 y مضت

Me too, on both accounts. Was on the phone for 45 minutes and gave up. My biggest regret is ever signing up for this service!

Tutor

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2 Messages

6 y مضت

That makes 2 of us

Tutor

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2 Messages

6 y مضت

I have it, too. I wonder if something is going on at AT&T?

Contributor

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1 Message

6 y مضت

I have it as well.  Did anyone find out anything?

Tutor

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2 Messages

6 y مضت

Nothing to report here. Trying to get through to customer service to no avail.
Kaygee747

Mentor

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49 Messages

6 y مضت

Nope. Still can't get through to customer service. Sometimes when I call, I just get a message that says, "Sorry, but no one is available to take you call. Please try again later" and then it disconnects.


Good customer service! I wonder if they ever heard of an "up-front message" to reduce call volume.

directv_123

ACE - Guru

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908 Messages

6 y مضت

This is interesting, it didn't impact me (this time), but I've begun keeping a log of "failure to perform' issues.

(documented)

Teacher

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8 Messages

6 y مضت

I'm having this issue too. Been on hold for almost 45 minutes but by the sound of it, I'm apparently wasting my time holding!

Teacher

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8 Messages

6 y مضت

I got someone finally

Teacher

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8 Messages

6 y مضت

There's an outage. They have to reset the keypad from their end to clear out the message.
Kaygee747

Mentor

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49 Messages

6 y مضت

Wonderful. So we all have to call?

Thanks for the info!

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