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Community Support
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6.1K Messages
Important Digital Life Message
Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Responses
ksmsassy
Tutor
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3 Messages
4 years ago
I have the same message this morning. Website & app have been down intermittently. Am on hold with Customer Service for over 20 minutes.......still holding.
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DML620
Teacher
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8 Messages
4 years ago
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ksmsassy
Tutor
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3 Messages
4 years ago
So do we all have to call to have the keypad reset or are they doing that remotely for ALL customers?
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alarm_123
Teacher
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9 Messages
4 years ago
is the digital life service down again. This hsa started to haven often now. can't use the app as it wont arm the system and keeps on showing disarmed when I know that we have armed the system when we left.
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DML620
Teacher
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8 Messages
4 years ago
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alarm_123
Teacher
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9 Messages
4 years ago
been on hold with the AT&T customer service for 43 minutes now and no real person has come online so far, SIGHS
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alarm_123
Teacher
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9 Messages
4 years ago
I am really sorry to say but looks like when their system/app is down, they dont pick up the phone and put you on hold for ever; 45 minutes on hold now
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alarm_123
Teacher
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9 Messages
4 years ago
forgot to add that sorry been a customer for over 3 years now
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tslugo05
Tutor
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4 Messages
4 years ago
I sent my alarm at 10:45 PM and woke up at 3 AM and it was off. The digital panel showed Software Update. I was furious that my alarm was off and I called AT&T Digital Life. I could not remember my passcode so they would not help me but did advise that maintenance was happening until 7 AM. I asked to be transferred to customer service and they said they weren't in until 7 AM. How convenient. I want to get rid of this system and monitoring ASAP. Now I know why I paid more to have ADT -they never let me down, even if they were a bit more expensive. Ugh. Lesson Learned!
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ksmsassy
Tutor
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3 Messages
4 years ago
Thanks for the info. I'm hanging up after 30 minutes of holding. Kinda ridiculous. Why can't they send push alerts or something to their customers instead of making us all wonder what's happening?
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DML620
Teacher
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8 Messages
4 years ago
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alarm_123
Teacher
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9 Messages
4 years ago
been on hold for almost an hour now. Need to seriously review my options. This is not fun
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alarm_123
Teacher
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9 Messages
4 years ago
oh wao, just checked if I can chat with them instead and the CHAT is coming up as Busy and wont let me click on it, KUDOS
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alarm_123
Teacher
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9 Messages
4 years ago
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directv_123
ACE - Guru
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881 Messages
4 years ago
Being my app isn't working again, I couldn't disarm my system before entering.
So, I tried something. I entered the house and waited...
4 minutes after entering, the alarm went off.
I waited for a call.
No one from ATT ever called, so after 10 minutes, I disarmed from the keypad.
This is sold as a monitored security system. It's clearly not.
(Documented)
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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