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Community Support
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6.1K Messages
Sat, Mar 4, 2017 12:27 AM
Important Digital Life Message
Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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ATTDigitalLifeCS
Community Support
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6.1K Messages
4 years ago
Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.
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ETD8713
Tutor
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2 Messages
4 years ago
My alarm this morning had a message that said "The alarm was not sent to AT&T" What does this mean?
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Kaygee747
Mentor
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48 Messages
4 years ago
I have the same problem. Cannot get through to anyone in customer service.
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HateDigitalLife
Tutor
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2 Messages
4 years ago
there is an error messasge on my keypay which states "Error message alarm not sent to AT&T.
I have been on hold for 50 minutes waiting to speak to someone.
I need to know when my contract ends so I can cancell my service. This is crazy, such bad customer service.!!!!
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Kaygee747
Mentor
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48 Messages
4 years ago
Me too, on both accounts. Was on the phone for 45 minutes and gave up. My biggest regret is ever signing up for this service!
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HateDigitalLife
Tutor
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2 Messages
4 years ago
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RaeZee
Tutor
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2 Messages
4 years ago
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hawgzilla1971
Contributor
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1 Message
4 years ago
I have it as well. Did anyone find out anything?
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RaeZee
Tutor
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2 Messages
4 years ago
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Kaygee747
Mentor
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48 Messages
4 years ago
Nope. Still can't get through to customer service. Sometimes when I call, I just get a message that says, "Sorry, but no one is available to take you call. Please try again later" and then it disconnects.
Good customer service! I wonder if they ever heard of an "up-front message" to reduce call volume.
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directv_123
ACE - Guru
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881 Messages
4 years ago
This is interesting, it didn't impact me (this time), but I've begun keeping a log of "failure to perform' issues.
(documented)
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DML620
Teacher
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8 Messages
4 years ago
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DML620
Teacher
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8 Messages
4 years ago
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DML620
Teacher
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8 Messages
4 years ago
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Kaygee747
Mentor
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48 Messages
4 years ago
Wonderful. So we all have to call?
Thanks for the info!
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