Important Digital Life Message

Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.

My alarm this morning had a message that said "The alarm was not sent to AT&T"  What does this mean?

I have the same problem. Cannot get through to anyone in customer service.

there is an error messasge on my keypay which states "Error message alarm not sent to AT&T.

I have been on hold for 50 minutes waiting to speak to someone.

I need to know when my contract ends so I can cancell my service.  This is crazy, such bad customer service.!!!!

Me too, on both accounts. Was on the phone for 45 minutes and gave up. My biggest regret is ever signing up for this service!

I have it as well.  Did anyone find out anything?

Nope. Still can't get through to customer service. Sometimes when I call, I just get a message that says, "Sorry, but no one is available to take you call. Please try again later" and then it disconnects.

Good customer service! I wonder if they ever heard of an "up-front message" to reduce call volume.

This is interesting, it didn't impact me (this time), but I've begun keeping a log of "failure to perform' issues.

(documented)

Wonderful. So we all have to call?

Thanks for the info!