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sclovell1's profile

Contributor

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2 Messages

Mon, Feb 27, 2017 6:03 PM

Front Door doesn't show open or closed on app

Hi-

The app does not show if my front door is open or closed.  It will show if it is locked or unlocked but not if it is open or closed.  The problem with this is if I want to make sure that the door is locked after I have left.  It will show me that it is unlocked and I can lock it using the app on the computer or smartphone but the door could actually be open still and I would be locking an open door.  Is there something in the programming that I need to change?

Thanks!

Community Support

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6.5K Messages

5 y ago

You will need to check whether it is opened or closed using the contact sensor and not the door lock itself.  Do you have a contact sensor on that door? 

Contributor

 • 

2 Messages

5 y ago

Yes there is a contact sensor. On the keypad on the wall it shows front door opened if the door is open so I believe the sensor is working.
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