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ED_Man
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Tutor

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10 Messages

Sun, Mar 20, 2016 8:14 PM

Closed

Dual Zone Air Conditioner

Just this stuff installed and realized the dual zone AC won’t work. They said it would be two weeks before a technician can come out. The thermostats look like they are installed correctly. Anyone run into this and have a quick fix?

ACE - Sage

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100K Messages

7 y مضت

Sorry.  This is primarily a cellular forum.  Installation isn't in our tool bag.

 

 

Community Support

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6.9K Messages

7 y مضت

Maybe @Marinoice can help determine if there's a quick fix.

Marinoice

Former Employee

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80 Messages

7 y مضت

is it a dual complete system with heat and air? There are also internal system settings on the thermostat that might need to be checked. Make sure the system is off. Then hit the menu button. Click on the hvac setup button. Please let me know what numbers the thermostats are set on.

ED_Man

Tutor

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10 Messages

7 y مضت

Yes, it is both heat and air.  They are set to H1C1 1.

Marinoice

Former Employee

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80 Messages

7 y مضت

ok have you tried to see if the heat works? I just want to make sure the board is working ok and not in trouble. 

ED_Man

Tutor

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10 Messages

7 y مضت

Nothing seems to work.  It worked before the install.

Marinoice

Former Employee

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80 Messages

7 y مضت

there is a possiblity your fuse on your board that may be blown. Im not sure if you are safe with touching the unit but on the board (if its kind of modern) usually has a 3AMP fuse. It is usually purple in color. You can also check with a voltage meter if you have one at the thermostat to test if there is any voltage at all. 

ED_Man

Tutor

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10 Messages

7 y مضت

I am sorry, I am not sure where to look.  The board is an Ulta Zone control system.  I have attached a coupld of pictures.IMG_1209.JPGIMG_1208.JPG

ED_Man

Tutor

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10 Messages

7 y مضت

@Marinoice were the pictures helpful?

 

 

We are a week away from a service appointment and I hope the technician knows how to address this AC issue.

Marinoice

Former Employee

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80 Messages

7 y مضت

no in the the pictures everything looks fine. It is hard to determind the issue without physically being there. do you have an actual furnace unit? usually has panels you can take off to look at the wiring.

ED_Man

Tutor

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10 Messages

6 y مضت

Thank you for trying to assist me.  I decided to wait for the tech since I wasn't familiar with the AC systems. 

 

The tech came out and said that the thermostats don't support dual zone systems.  I explained our conversation and that others have said they do, but he checked with their AC specialist and said they didn't. 

 

I need the AC to work so he is putting in the old thermostats.  I am disappointed that we have to give up this portion of the home automation.

ED_Man

Tutor

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10 Messages

6 y مضت

After putting the old thermostats back we are going to have to get an AC person out to fix the unit.  I sure wish the installer knew this wouldn't work with a dual zone system.

 

This has been an experience!

ED_Man

Tutor

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10 Messages

6 y مضت

AC specialist fixed the AC.  He said he thinks they must have cut the wires and shorted out the dual zone unit.  No longer have automation - but got air!

 

 

 

 

 

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