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ATTDigitalLifeCS's profile
Community Support

Community Support

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6.5K Messages

Mon, Jul 18, 2016 7:10 PM

Door Lock unresponsive via Digital Life app - Resolution Soon

Our engineers are aware of an issue with the door lock being non-responsive through the Digital Life app. This issue is affecting many of our customers. The door lock is still fully operational manually. The resolution is being finalized then will be tested. An update is scheduled to occur by August 1, 2016 that will resolve this issue for everyone involved. When the update occurs you will see a message on your keypad stating, "Software upgrade in Progress".

 

We appreciate you trusting us to help keep your home secure and apologize for the inconvenience this has caused.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

5 y ago

Mine is unresponsive through the app and not operational manually either.  It keeps saying "Welcome to Yale Real living" and the touch screen goes off.

Community Support

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6.5K Messages

5 y ago

Hello @weagle22

 

Your issue does not appear to be the same as what is posted above due to manual operation not working either. I recommend that you contact Digital Life Support via chat to troubleshoot your issue by clicking here.

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