Phillipsdo's profile



2 Messages

Wed, Jan 4, 2017 5:42 PM

DigitalLife thermostat temp inaccurate

We have a dual heat/AC system. DigitalLife was installed less than six months ago. When we switched from AC to heat, we noticed the temp on the thermostats were VERY inaccurate. One was 6 degrees low, the other is at times 12 degrees low. The phone support staff had no idea how to adjust. I figured out the calibrate function and it is fine for one thermostat but it will only calibrate +/- 7 degrees. Yesterday, we had another door lock installed and asked the installer to look at the thermostat. He refused saying we need to contact an HVAC company. It is a thermostat problem, not a system problem. They sold us the thermostat! He also suggested that I reset the thermostats. I found the button to reset but now I can't turn off of "aux heat pump" on either thermostat.

Anyone else have this issue? Suggestions? The online chat support never answered last night.

Community Support


6.7K Messages

5 y ago

Please check your inbox.  We will assist and we will need to  take a look at your system.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.