Digital Life Entry Delay Rapid Beep removed with no notice!
I just wasted an hour on the phone with a rep troubleshooting why the rapid beep is now gone on the entry delay (supposed to beep rapidly the last 10 seconds before alarm sounds) to have her finally escalate it and be told they DID IT INTENTIONALLY in a recent software update.
Honestly, I don't even really believe that. But if it is true..... who asked you to do this and were you going to notify your customers and support personnel???? Why won't you do the things your customers are asking you to do instead of breaking things that are actually working?
We've had multiple false alarms are a result. Also, WHY would you make the exit delay tone/interval identical to the entry? Again, multiple false alarms from children who don't think to read the keypad to see if the system had already armed. They leave, forgot something, come back in and the keypad tone/interval sounds the same as it did when they stepped out of the house even though it is armed, so why would they think they need to do anything? I like the "Digital" side of AT&T but you have no idea how to manage security. 😞