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abumalik
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Teacher

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15 Messages

Mon, Jan 16, 2017 5:26 AM

Certain items not showing up on device list (keypad, sensors, flood detector etc..)

I've noticed that not all of my devices are showing up on my devices list on my app or online. (Such as both of my keypads, carbon monoxide detector, some window sensors, and flood detector). Can someone please let me know how I can pair them up to the system where they can be seen from the app and actually alert me should I have a flood or if the carbon monoxide detector reads at a high level?

Community Support

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6.5K Messages

5 y ago

Are they available to be selected when you choose to customize your view?

abumalik

Teacher

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15 Messages

5 y ago

No they are not.
abumalik

Teacher

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15 Messages

5 y ago

Was able to get the other stuff paired. The only thing that still shows offline is the water sensor. I've already pulled the battery and pressed the black reset button by still says offline on the app. Any suggestions?

Thanks.

Community Support

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6.5K Messages

5 y ago

The system must be set to discovery mode in order to get it to show up.  

abumalik

Teacher

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15 Messages

5 y ago

Can you tell me how I can put the system in discovery mode? Is that also the same as putting the System on Test mode?

Thank you.

Community Support

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6.5K Messages

5 y ago

Hi @abumalik

You will need to work with a member of our support team to do so. Please click here to chat with an agent online or call 855 288-2727, option 4. 

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