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Phergie4's profile

Contributor

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1 Message

Tue, Apr 19, 2016 11:19 PM

Can't Change Front Door Lock Master PIN

I have followed in detail the instructions for changing my front door lock Master PIN Code, but nothing will take.  It confirms the receipt of a new code after the "PIN # 1 # New PIN # " process, but when I try to use the new PIN, it doesn't work - only the original PIN will operate the door.  It seems that the orignal PIN can NEVER be changed (I have spent many hours trying - and I'm an Engineer!)

Community Support

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81 Messages

6 y مضت


Hello Phergie4,


Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your door lock. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me details via a private message by clicking here and be sure to include your name and contact information so I can help.

 

Alexis

RansZ28

Scholar

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323 Messages

6 y مضت

Just reset the device do it prompts you to create a new master code. I forgot my master code so I had to do this recently.

Employee

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1 Message

5 y مضت

Do you have to take it apart to do that? No easier method?

Employee

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415 Messages

5 y مضت

its just one screw

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