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Moonie725's profile

Tutor

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2 Messages

Sat, Nov 23, 2019 12:09 AM

Cameras not recording

Within the last week or so my two cameras have suddenly stopped recording video. They will not record video upon motion or via program nor will they record manually.

 

Both cameras continue to work as live feeds. Also they do not capture snapshots. 

 

There is storage space available and I have deleted and recreated the programs, but the cameras are still not recording.


Please assist! Thanks! 

Accepted Solution

Tutor

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2 Messages

2 y ago

Thanks for reaching out! Much appreciated!

Community Support

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6.5K Messages

2 y ago

@Moonie725  Hello. My apologies for the issue. If you would please click on my user name and then click "Send PM" to send me a message with your name, address, contact info and account number, I would like to have one of our technical folks take a look on the back end for you to resolve this. Thank you.

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