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Anonymous

New Member

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25.7K Messages

Fri, Mar 3, 2017 8:33 PM

Cameras are Not Recording Video - Not on Motion and Not Manually - Live Feed and Snapshot Work

My cameras suddenly stopped recording video. They will not record video manually as a capture and also will not record video on motion via a program.

 

Both cameras can still record a shapshot, both on motion via program and via manual capture. Both work as live feeds.

 

I deleted old files so storage is not a problem. 

I deleted and recreated programs, no help.

I unplugged a camera and plugged it back in to restart - but that does not solve the problem. 

 

Why would video recording stop working while the live feed and snapshot both work, and everything else in the system seems to work? Not sure what else to try to fix it.\

 

PK 

Responses

Brand User

Community Support

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5.9K Messages

2 months ago

@GoodK777  Hello. My apologies for the issue that you are having. I would be happy to have one of our technical folks take a look for you and try to resolve remotely. Would you please respond back with  your account number or address? I have marked your post private so that your personal information is not shared publicly. Thank you

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Robort999

New Member

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75 Messages

2 months ago

Is the system armed? Are the cameras enabled (the running man symbol is blue when enabled)? What are your sensitivity settings? You may need to make your cameras more sensitive to capture recordings.

New Member

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4 Messages

2 months ago

t sees motion and sends the notification but will not record.  Or maybe it is but is not showing up in the archive or device log.

New Member

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4 Messages

2 months ago

I cannot turn alarm on or off from my phone.

  https://tutuapp.uno/ https://9apps.ooo/ https://showbox.kim/

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