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4 Messages

Fri, Jan 24, 2020 11:23 PM

Camera Videos KEEP saying "Something is Wrong" But when you try to chat w/ATT that wont come up either!!!

It never fails service for camera archive's is down again. Every video you click on it Keeps saying "something is wrong". Logged off/on, tried chrome and explorer and on my phone. It is YOU not me. What's going on? And when you try to chat with you that doesn't work either.


Brand User

Community Support


5.4K Messages

a month ago

@ZeroTolerance Hello. My apologies for the issue. I would be happy to have one of our technical folks take a look at the account on the back end to see if they can resolve this for you remotely. I would need you to provide me your name/account number and address . If you send that to me and mark the post as "private" your information will not be publicly shared. Thank you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.