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Contributor

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8 Messages

Tue, Jul 21, 2020 1:16 PM

Camera not recording

I've had trouble the past couple of days with the system not recording motion.  The app sends me notification that motion was detected but never records.  I can see the live feed fine.  I've deleted the program and reset it to record upon motion.  Any suggestions?

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Brand User
ATTDigitalLifeCS

Community Support

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5.8K Messages

2 months ago

Hello. I was able to locate your account based off of your email address for the forum... I have one of our technical folks taking a look at it on the back end and will circle back to you when I have an update for you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User

Community Support

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5.8K Messages

2 months ago

Hello again. Can you check now to see if you have videos?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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8 Messages

2 months ago

It’s working and thank you so very much!!

Brand User

Community Support

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5.8K Messages

2 months ago

You are more than welcome!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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