Skills's profile

Contributor

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8 Messages

Tuesday, July 21st, 2020 1:16 PM

Camera not recording

I've had trouble the past couple of days with the system not recording motion.  The app sends me notification that motion was detected but never records.  I can see the live feed fine.  I've deleted the program and reset it to record upon motion.  Any suggestions?

Community Support

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7K Messages

3 years ago

Hello. I was able to locate your account based off of your email address for the forum... I have one of our technical folks taking a look at it on the back end and will circle back to you when I have an update for you.

Community Support

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7K Messages

3 years ago

Hello again. Can you check now to see if you have videos?

Contributor

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8 Messages

3 years ago

It’s working and thank you so very much!!

Community Support

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7K Messages

3 years ago

You are more than welcome!

New Member

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4 Messages

1 year ago

Whatever was done to your system, I need done to mine because my camera has not recorded anything since July. I hate paying for a service I’m not getting. 

Community Support

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7K Messages

1 year ago

@OVirge  Hello. Please contact us at 1-855-288-2727 option 4 and a specialist will be able to assist you with resolving the issue.

Community Support

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7K Messages

1 year ago

@robertgrey 

Our pleasure. :-)

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