Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
shablap's profile

Tutor

 • 

6 Messages

Thu, Nov 2, 2017 12:36 AM

Closed

Battery backup battery fails.

My alarm has a battery backup.  That battery will not remain charged. Most recently I had a new battery 3 days and the red notification light came on.  

Community Support

 • 

6.9K Messages

5年前

@shablap Well we definitely want to make sure your battery is fully charged just in case you lose power. Please call into our Customer Support Center and request for a new battery to be sent out. We'll be happy to assist.

Tutor

 • 

6 Messages

5年前

The last one went red in a few days

The one before that didn’t last long either.

I don’t think the unit is charging. I will call it in so we know for sure
Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.