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shablap's profile

Tutor

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6 Messages

Thu, Nov 2, 2017 12:36 AM

Closed

Battery backup battery fails.

My alarm has a battery backup.  That battery will not remain charged. Most recently I had a new battery 3 days and the red notification light came on.  

Community Support

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7K Messages

5 years ago

@shablap Well we definitely want to make sure your battery is fully charged just in case you lose power. Please call into our Customer Support Center and request for a new battery to be sent out. We'll be happy to assist.

Tutor

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6 Messages

5 years ago

The last one went red in a few days

The one before that didn’t last long either.

I don’t think the unit is charging. I will call it in so we know for sure
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