App Restored--Clearing the Keypad Error Message
Thank you so much for your patience! The mobile and web apps have been restored to full functionality.
If you are still seeing the error message "ERR: Alarm not sent to AT&T" on your keypad AND your keypad has the flip-down door that covers the buttons, please reset the device by pressing and holding the * and # keys simultaneously until you hear a confirmation beep.
Following this process on the keypad model with the flip-down door will reset the device and clear the error message.