Wi-Fi Not Working On Smart Device - Help From AT&T
Don’t Sigh, Fix Your Wi-Fi!
Was your Wi-Fi on your device working before? Did it stop working? Are you having trouble setting it up on your device? Not to worry, I have some tips that will help get your device connected!
Unable To See Wi-Fi Network
If you were connected to Wi-Fi and now you do not see the network it on your smart device, there are 2 simple things you can do to resolve this.
- Reboot modem – press and hold the red reset button for 10 seconds. Have U-verse? Check out more troubleshooting here.
- Reset network on the device – you may need to reenter your Wi-Fi Network and Password when resetting the network. Click here for instructions for your device.
How To Connect Your Device To Wi-Fi
If you have never setup a Wi-Fi connection on your device, it is simple! Below are links that can help you connect your device.
- Other Devices – Choose your device, scroll down and select Wi-Fi. You will be prompted through troubleshooting steps.
Sometimes the password is entered incorrectly in the device. I mistook a S for a 5 when I copied the password one time. It took me a while to realize what I did. Also, some modems have special characters, make sure you get those in there. Last, the passwords can be long in some instances, it goes back to what I mentioned earlier, make sure you copy it correctly!
Sometimes the steps above do not work, there is additional troubleshooting support you have access too! Check out our Troubleshoot & Resolve Tool. It allows you to troubleshoot your device from the palm of your hand or computer. To receive a link to download it to your device, text myATT to 556699.
ChrisZ, AT&T Community Specialist
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