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Lilpage1974's profile

New Member


1 Message

Thursday, February 2nd, 2023 4:05 PM

Wi-Fi calling

Can’t turn Wi-Fi calling on

Community Support


232.7K Messages

1 year ago

We are here to help you with turning on Wi-Fi calling, @Lilpage1974


We understand how important it is to stay connected using Wi-Fi calling. Wi-Fi Calling is turned on as part of the activation process. To use Wi-Fi Calling, you'll need:

  • A Wi-Fi internet connection.
  • A compatible AT&T Wireless device or AT&T Prepaid device with Wi-Fi turned on and an eligible plan.
  • An AT&T Wireless or AT&T PREPAID account set up for HD Voice.
When your phone is connected to Wi-Fi, Wi-Fi Calling is on, and when cellular connection is unavailable or poor, you'll see the Wi-Fi Calling icon in the Notification bar to indicate that calls will be carried over Wi-Fi.
  1. From the home screen, swipe down from the Notification bar with two fingers then select the Settings icon.
  2. Select Network & internet, then select Wi-Fi Calling.
  3. Select the Wi-Fi Calling switch to enable Wi-Fi calling.
  4. Review the Wi-Fi Calling prompt, then scroll to and select Continue. Enter your emergency address, then scroll to and select Verify address.

We can also use some additonal information.


  • Can you provide more infomation on what happens when you are trying to turn on Wi-Fi calling in your settings? This will help us determine our next steps. 
  • Is your device an AT&T branded device? If not, you may want to view our list of compatible devices to see if your device is listed by the make a model. Some non branded devices are unable to use certain features on our network.

We do look forward to your response to help get a resolution.


Marilyn, AT&T Community Specialist 

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