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John29466's profile

Tutor

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6 Messages

Wed, Dec 19, 2018 11:55 PM

WiFi calling will not consistently work on m y iPhone8 (neither will my wife's)

I have spent hours over numerous phone calls with tech support and have not got this issue fixed.  Wifi calling on my iPhone 8 either occasionally works good, most times either poorly, or it will not shift at all to wifi calling.  The phone has been reprovisioned (twice) and network settings renewed. 

 

The lady this evening spent a lot of time telling me that the phones needs a good wifi and other devices could take up the capacity.  My wifi runs 100+ meg down and 80+ up (ATT gigafiber).  Only my wife and I live here, and she barely using her phone, no gamers, my home automation and laptop are only connected.  She also told me that the phone needed a cellular connection to an ATT tower wifi to work.  I thought it sort of defeated the purpose of wife calls  Unpersuaded at all, that was what she was told in training, this was a supervisor.  I am at my wits in, one knowledgeable tech a few weeks ago told me my phone was bad and Apple actually gave me a new one.  This did nothing for me either.  I also replaced all my network gear from fairly new Netgear to brand new Ubiquity.  My phone works everyplace that has WiFi, except my home.  Someone please help.   

sandblaster

ACE - Expert

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59.7K Messages

4年前

The lady this evening spent a lot of time telling me that the phones needs a good wifi and other devices could take up the capacity.  My wifi runs 100+ meg down and 80+ up (ATT gigafiber).  Only my wife and I live here, and she barely using her phone, no gamers, my home automation and laptop are only connected.  She also told me that the phone needed a cellular connection to an ATT tower wifi to work.

Both of these are pure baloney. I just got off a cruise ship last week and WiFi calling worked fine on an extremely slow internet connection and with the phone in airplane mode, meaning no cellular connection. Your problem could be too strong of a cellular signal preventing your phone from staying on WiFi calling. Try putting your phone in airplane mode, then turn WiFi back on. That will force your phone to stay on WiFi calling.

Tutor

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6 Messages

4年前

Yes, I know that it is incorrect.  I should have included that I have very weak to non existent cell signal.  She said that could be the reason for poor wifi calls  I have had two ATT supervisors tell me that I needed to be connected to a cellular tower for wifi to work.  Other techs have laughed at this, but I still have no/poor wifi calling.  Anything else?   

sandblaster

ACE - Expert

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59.7K Messages

4年前

Have you tried the airplane mode suggestion?

Tutor

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6 Messages

4年前

Yes I have. It will not shift.
sandblaster

ACE - Expert

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59.7K Messages

4年前

It may take a minute or two but if it won’t go to WiFi calling and this only happens at home, it has to be some issue with your home network or ISP. Try rebooting your phone. Once my iPhone 6s would not connect to WiFi calling and a reboot fixed it. Otherwise, I’ve got no ideas.

Tutor

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6 Messages

4年前

It works sometimes, most times no and not at all for days now.  We installed new network gear a couple of months ago.  I do not believe it is our network.  We att Gigafiber, I do not believe it is our ISP, or whatever.  I had a similar issue with a new iPhone 6 a few years ago...., finally talked with someone that knew what he was doing and he changed something on the provisioning.  Worked fine for years, until the iPhone 8.  

Tutor

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6 Messages

4年前

Sorry, i should have added thank you for your help.  I am hopeful that someone can help.  It really depends on ATT, most of their technical people, I believe have been through some shallow training, but their understanding/knowledge only helps with common problems.  

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