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Contributor

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1 Message

Tue, May 29, 2018 2:55 PM

WiFi calling on Google Pixel xl2

I had a Galaxy S6 Active and had WiFi calling without any problems. I can not even find WiFi calling on the Google pixel. According to the internet it does have Wi-Fi calling but is not in the location it says it's supposed to be. If anyone can help me get it set up, that would be great. It's on AT&T and so was my S6 Active. It tells me on lint that my provider has to offer it in order for it to work and they do and it worked before I switched.

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lizdance40

ACE - Sage

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76.9K Messages

2 years ago

@mdwilliard

The answer is: “nope,  not possible.”

ATT Wifi calling is available if you have an iPhone 6 or newer, or an ATT branded Samsung or LG running marshmallow or newer OS.  

No other brand.   No non ATT androids.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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127.4K Messages

2 years ago

Hello @mdwilliard,


You raise a great concern about Wi-Fi calling!  This device is an awesome phone and is compatible with our network and to use the Wi-Fi calling feature.  I can help you with this!


If needed, please click here for information about Wi-Fi calling.  For further troubleshooting, we would need to review your account. Due to the nature of your situation, I will be sending you a Private Message to gather further details.  Please look for this message in your Forum’s inbox. 


Thanks!


Adam, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
legbuh

Mentor

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29 Messages

2 years ago

Why does AT&T continue to lie about wifi calling for pixel phones... oh sure, it will work!!!  Of course it won't.  Hold back new features is the paradigm for them, always has been, always will be.

 

 

lizdance40

ACE - Sage

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76.9K Messages

2 years ago

@legbuh

ATT officially, does not “lie”.   It lists Wifi calling devices and excludes all non ATT android phones.  

The above reply should have been redacted as the CSR obviously had no idea what they were talking about. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
legbuh

Mentor

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29 Messages

2 years ago

Really? I called them, they said they enabled it on my pixel 2. I heard
from non att people the straight truth. A lie of omission is still a lie.
lizdance40

ACE - Sage

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76.9K Messages

2 years ago

@legbuh 

Poor training doesn’t mean ATT is provided wrong information.  https://www.att.com/shop/wireless/features/wifi-calling.html

ATT enabled HD voice on the Pixel phones, which is required for Wifi calling.  And it’s one of the only non ATT phones with HD voice.  But no where in Att information is any non ATT android listed as Wifi calling capable.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

2 years ago

I was able to activate WiFi Calling on my Pixel 3 through device settings. I tried once before and was not able to activate, so this appears to be a recent change.

lizdance40

ACE - Sage

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76.9K Messages

2 years ago

@dustinthurston

Yes, around when the 3 came out. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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3 Messages

2 years ago

There is no wifi calling future in my Google pixel XL. As att is top 5th or 10th largest next work in US, Its behind Metro PCS inturms of features like wifi calling. 

 

I fed up with ATT. I am Custer since 2010.

lizdance40

ACE - Sage

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76.9K Messages

2 years ago

@Khannababulu

Google is supposed to be rolling out updates for older Pixel phones that will include several handy features.  If it’s includes Wifi calling, I would not be surprised.  It will include the call filtering ability.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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