johnrutledge2's profile

Tutor

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2 Messages

Wed, Apr 13, 2016 8:35 PM

WiFi Calling E911 Address Invalid

I'm trying to setup my WiFi calling on my iPhone 6s, however when I try to verify my address I get an error saying:

 

"Need valid address"

"To enable Wi-Fi Calling, we have to have a valid address.  We can't find this address in the emergency 911 database and won't be able to enable Wi-Fi Calling."

 

I have called my local county's addressing cordinator for emergency services and she told me that my address is in their database.  Because of this issue, I am not able to use WiFi Calling.  What can I do to setup WiFi Calling on my phone?

Community Support

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15.2K Messages

6年前

Hello @johnrutledge2

 

I’m sorry to hear you aren’t able to set up Wi-Fi calling. It’s a very useful feature that allows you to stay connected at all times, and we understand how important that is to you!
 
What you can do is go to the United States Postal Service website and enter your address, it may format the address in such a way that is valid for the E911 address.
 
Another step you can try and complete is resetting the network settings in case the phone is not connecting to the right database. In order to do this go to Settings > General > Reset > Reset Network Settings. The phone will reboot, when it boots up completely try to set up the Wi-Fi calling. This does not affect any personal information stored on the device though you may have to reconnect any Bluetooth devices and re-enter any saved Wi-Fi passwords.
 
~Tim J AT&T Social Media Manager

Employee

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1 Message

6年前

nope...new subdivision but the postal service has the address and keeps correcting me whenever I input Trail in the street name when I change addresses on line with various companies.  It recognizes Dusty TRL...  I followed the 2 steps above but no-go

Contributor

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1 Message

6年前

The think is that I can not put my adress in the format that ATT gives I check my adress with the USPS and my adress start with letters not numbers and the format do not permit start with letters.

Tutor

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8 Messages

5年前

No matter what I put in the address portion it says you can't use a PO box. Spent over an hour with AT&T support couldn't fix it than AT&T wrights me and says there's nothing wrong with the network.

Tutor

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8 Messages

5年前

Tried this and also they reset my imei didn't work. iPhone 6s iOS 10.2.1 no matter what is entered in the address bar I get the error
"You cannot use a P.O. Box, and must have a valid street format." This is what I have there *** but it doesn't matter what is there it always returns the above error

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Tutor

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8 Messages

5年前

Ok I got mine to work Yes!!!! 

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Tutor

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8 Messages

5年前

Just to be clear I removed the - and wrote the numbers like this (734160 ) this is how I got past the error

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Contributor

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2 Messages

5年前

HOW? How did you get it to work? Don't leave the rest of us hanging lol.

 

Tutor

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8 Messages

5年前

The address entry form doesn't allow the ( - ) character so messing around
I just entered the numbers before my street insted of like this ( 55-5555
Street Name, ) like this ( 555555 Street Name ) and the program came back
with, "did you mean 55-5555 Street Name" I selected the correct one and it
worked.

Contributor

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1 Message

5年前

I am also not able to enable wifi calling using my home address. It's properly there in USPS website and if I provide other street across, it's just taking fine. So need help why my address is getting validated??

Tutor

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2 Messages

5年前

Been over a year and I still cannot enter my address.

Tutor

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8 Messages

5年前

The way I got it to work was my address was like this
55-5555 Street Name, City Name, HI, 96740
I couldn't get it to work till I entered it like this
555555 Street Name, City Name, HI, 96740
Than it asked did you mean
55-5555 Street Name, City Name, HI, 96740
Clicked on it and it worked

FYI wifi calling only works on IPhone 5s and latter I use to own the IPhone
5 and after the beta version it was removed for the standard IPhone 5.

Tutor

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8 Messages

5年前

Get rid of the - mark there's a glitch in the software it doesn't recognize it.

Tutor

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8 Messages

5年前

Everyone there is a glitch in the software it won't accept the - mark when entering your address. Just don't put it in and it will digest the correct address. Look at my other posts I explain in further detail.

Tutor

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3 Messages

5年前

I don't have a bleeping dash "-" in my address and I get the same error code. It irks me because I just want my phone to work on my tablet and don't need this kind of hassle ... I appreciate the volunteers, but is there anyone here who really does know what they are doing and have the authority to fix things? 

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