Who Is Calling Me? - Protect Yourself with AT&T Call Protect

And why does AT&T not feel that Call Protect Plus is part of the basic services that we signed up for?

Fully 100% agree with this!  I am not sure that AT&T cares, especially since they are profiting from the upgraded service, why would they.  Can you say conflict of interest?

@MichaelTheM

@NCSUengnrng

Call protect app was was developed by Hiya, who has an app by the same name and works as well as Call protect.    I have a non ATT android as well as an ATT phone.  There are times I think Hiya works better than Call protect.  

Before you complain, try it....  https://hiya.com

I am absolutely on board for trying anything that cuts down on having 30-50 robo calls per day.  Thanks for the suggestion.

This service shouldn't cost extra.  AT&T is profiting off the annoyance of telemarketers.  That's flat-out wrong.

@NCSUengnrng

🙄🙄

ATT (and any other carrier) has every right to charge extra for extra services.   Look around and see what the basic plans and the “extra” services cost on other carriers.  

it used to cost extra for voicemail, caller ID, text messages, tethering, and those are just the things I remember. It still costs extra to call other countries or roamin other countries.  But now Mexico and Canada can be included on new plans for free.  

You can file a complaint.  ATT has to respond.  Expect a polite, “this is the cost of the service, I’m sorry if you don’t Find it’s worth $4”.  I think it’s included on business plans, which cost more than consumer plans.

By all means let us know how that goes.  

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@dave-tx wrote:

This service shouldn't cost extra.  AT&T is profiting off the annoyance of telemarketers.  That's flat-out wrong.

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The basic Call protect app and Hiya are completely free and work very well.  

The addition of Caller ID is what ATT is charging for, and ALWAYS has.  It was a $3 charge.  

Other carriers charge for Caller ID also.

Call protect still lets telemarketer and potential spam calls through, even though the app identifies the callers as undesirable.  AT&T should not charge for this premium services.  They should give their customers best possible tools to block these calls.  Another person said that AT&T should not profit from telemarketer calls. I Iagree.    This is huge societal problem and the phone companies should be the heroes in this story by blocking these terrible calls.  I was in Europe and the telemarketer calls were coming in at 1:00 AM and 2 AM europe time and waking me up in the middle of the night.    

Actually i think you are missing the point...

AT&T does not have a right to not honor the terms of service in the contract.  AT&T does not have a right to discriminate against pre-paid customers, which while i don't have statistics, the majority are from lower credit scores.  AT&T does not have the right to create a market to skim additional profit off of their customers.  I don't mind paying for additional services.  I draw the line when that additional service is based on an unfair business practice.

With that said, based on your previous two responses, i am not sure that there is much desire to change your mind.

Correct. I am getting 20-30 calls a day that are allowed to pass through as "Suspected Spam" or "Telemarketer".  I shouldn't have to pay $50+ a year to be able to block these calls.  It is nothing more than greedy executives at AT&T wanting to tap into another recurring revenue stream. 

What do you think the chances of the same service being $4/month 5 years from now, no then it will be $15/month.