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ATTKevin
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Former Employee

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408 Messages

Fri, Jan 6, 2017 11:35 PM

Who Is Calling Me? - Protect Yourself with AT&T Call Protect

Call Protect.png

Hello Community!

 

I’m excited to announce the latest tool in our family of apps designed to protect you from unwanted (and potentially fraudulent) calls.

 

Keep reading for more information.

1 Attachment

ACE - Sage

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100.3K Messages

4 y مضت

@NCSUengnrng

🙄🙄

ATT (and any other carrier) has every right to charge extra for extra services.   Look around and see what the basic plans and the “extra” services cost on other carriers.  

it used to cost extra for voicemail, caller ID, text messages, tethering, and those are just the things I remember. It still costs extra to call other countries or roamin other countries.  But now Mexico and Canada can be included on new plans for free.  

You can file a complaint.  ATT has to respond.  Expect a polite, “this is the cost of the service, I’m sorry if you don’t Find it’s worth $4”.  I think it’s included on business plans, which cost more than consumer plans.

By all means let us know how that goes.  

 

ACE - Sage

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100.3K Messages

4 y مضت


@dave-tx wrote:

This service shouldn't cost extra.  AT&T is profiting off the annoyance of telemarketers.  That's flat-out wrong.


The basic Call protect app and Hiya are completely free and work very well.  

The addition of Caller ID is what ATT is charging for, and ALWAYS has.  It was a $3 charge.  

Other carriers charge for Caller ID also.

 

Tutor

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5 Messages

4 y مضت

Call protect still lets telemarketer and potential spam calls through, even though the app identifies the callers as undesirable.  AT&T should not charge for this premium services.  They should give their customers best possible tools to block these calls.  Another person said that AT&T should not profit from telemarketer calls. I Iagree.    This is huge societal problem and the phone companies should be the heroes in this story by blocking these terrible calls.  I was in Europe and the telemarketer calls were coming in at 1:00 AM and 2 AM europe time and waking me up in the middle of the night.    

Teacher

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22 Messages

4 y مضت

Actually i think you are missing the point...

 

AT&T does not have a right to not honor the terms of service in the contract.  AT&T does not have a right to discriminate against pre-paid customers, which while i don't have statistics, the majority are from lower credit scores.  AT&T does not have the right to create a market to skim additional profit off of their customers.  I don't mind paying for additional services.  I draw the line when that additional service is based on an unfair business practice.

 

With that said, based on your previous two responses, i am not sure that there is much desire to change your mind.

Teacher

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22 Messages

4 y مضت

Correct. I am getting 20-30 calls a day that are allowed to pass through as "Suspected Spam" or "Telemarketer".  I shouldn't have to pay $50+ a year to be able to block these calls.  It is nothing more than greedy executives at AT&T wanting to tap into another recurring revenue stream. 

 

What do you think the chances of the same service being $4/month 5 years from now, no then it will be $15/month.

ACE - Sage

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100.3K Messages

4 y مضت

@rich7330

@NCSUengnrng

Try Hiya.  I swear it works better.  The phone may ring once, but then the calls are blocked.   I get zero spam/telemarketing/robo/spoofed calls put through on Hiya on my personal line.  I get the orange banner, ‘telemarketing/Fraud’ calls rung through on call protect all the time.  I don’t know why they ring through when they are correctly identified by Call protect.  

 

Teacher

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22 Messages

4 y مضت

The Call protect plus has just been made available to apple users within the last 2 weeks, so I am going to give it a shot.  If not, i am willing to try anything to keep from getting 20-30 calls a day and Hiya will definitely make that list. 

Tutor

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3 Messages

4 y مضت

 

I've been using the Call Protect app for a long time now.  And no, the free version does not do an acceptable job of blocking calls (although I guess that each person's opinion of "acceptable" is different).  Simply showing "telemarketer" as the caller ID while the phone rings is not acceptable blocking.  To actually block the calls that it's already tagging, you have to buy the upgrade.

 

Regardless, the in-app purchase should be a part of basic service.  Of course AT&T has the right to charge extra for services.  I also have the right to complain about it if I choose to.

 

Alternative apps that allow the phone to ring once aren't acceptable either.  This should be a fundamental service of the network provider.  Ultimately, they're the ones who can either end the telemarketing/scam game or they can choose to profit from it.  AT&T is currently choosing the latter.

 

ACE - Sage

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100.3K Messages

4 y مضت

@dave-tx

Hiya is free, but It’s not blocking at carrier level, so it does ring once.  I find I just wait for the phone to ring twice before I pick up.  For me it’s acceptable.  It also kicks back a text, “I’m using Hiya...blah, blah.. call from a valid number...” not verbatim.  

I suppose I should try it on my att phone and see if it lessens the calls that ring through.  

I tried other apps before Call protect and Hiya became available.  DU caller was okay, but had annoying pop ups.

Nothing fixes spoofed calls.  Even on my business line I let unknown calls go to voicemail.  In my line of work it’s acceptable to do so.

 

Tutor

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5 Messages

4 y مضت

I do not understand AT&T Call protect.  I keep getting about 12 calls a day ring on my phone.  AT&T identifies the caller as possible spam or telemarketer but it does not block these calls.  Many people had already reported the number as spam and yet the app does not block it.  What good it the app if it does not block the calls.  In one week I had over 70 calls and when I was in Europe they rang through in the middle of the night.  Please help me stop these calls from happening.  

Teacher

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22 Messages

4 y مضت

This is exactly the same complaint i had.  By profiting from an "added service" to block spam and taking zero action to actively address spam, it is obvious that AT&T is putting profit and greed over actually taking care of its customers.  I encourage everyone to submit complaints to the BBB (bad business practice), FCC, FTC, and their state attorney General.  There is strength in numbers, but it is obvious that the only number that AT&T is interested in currently is their bottom line. 

 

https://www.bbb.org/consumer-complaints/file-a-complaint/get-started

https://consumercomplaints.fcc.gov/hc/en-us

https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=251&Url=%23%26panel1-2#crnt

Search for "Attorney General Consumer Protection Division" for the state you are in, and it should come up with a link.

 

I made a complaint to the BBB and received the following response from the Office of the President from AT&T is below. I have active complaints awaiting response from the FTC, FCC, and AGs office.

"Mr. XXXXX,

As I previously stated, we would change your number for no charge due to the circumstances.  And I apologize but I am not able to guarantee anything as far as changing the number actually resolving the problem"

 

[Personal information removed]

Teacher

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22 Messages

4 y مضت

On a positive note, i received a copy of the response from our state Attorney General that they have contacted AT&T mobility for their official response.  Hopefully everyone that sees this post will take the time to file a complaint and maybe AT&T would actually do the right thing for their customers.

Contributor

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1 Message

4 y مضت

Problem with the app.  It appears the app (iphone 6s running iOS 11, app version 1.6.180) needs me to login again for it to work.  I put in my phone number, I receive a text message to put in PIN.  Except when I swap to pull up the PIN number being sent, the app resets and I have to put in my phone number again.  I'm stuck in this cycle where I cannot access my text messages to get the PIN without the app resetting and allowing me to enter the PIN.

 

Please fix this problem.

brendelvc

Teacher

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20 Messages

4 y مضت

I have IPhone 7plus w/ latest IOS 12 software

monfster

Mentor

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85 Messages

4 y مضت

This app does nothing to protect the customer from caller id spoofing, i.e.  the constant scam attempts using AT&T's 800-288-2020 number.

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