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ATTKevin
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Helpful 1

Former Employee

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408 Messages

Fri, Jan 6, 2017 11:35 PM

Who Is Calling Me? - Protect Yourself with AT&T Call Protect

Call Protect.png

Hello Community!

 

I’m excited to announce the latest tool in our family of apps designed to protect you from unwanted (and potentially fraudulent) calls.

 

Keep reading for more information.

1 Attachment

Accepted Solution

Official Solution

ATTKevin

Former Employee

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408 Messages

6 years ago

More Security, More Control, and better together

 

These days, it’s almost impossible to go through your daily life without receiving a call that just leaves you scratching your head. Who is this calling me? Why are they calling me? How did they get my number? 

 

AT&T has two apps to make your call  experience safer,  AT&T Call Protect and AT&T Mobile Security.

 

What you currently get with AT&T Call Protect

  • Automatic Fraud Blocking
  • Manual Call Block
  • Suspected Spam Warnings

Download it today!

 

What you get with AT&T Call Protect Plus - New!

  • App Security: Scans apps and files for malware and viruses.
    System Advisor: Notifies you if the operating system has been tampered with.
  • Passcode Check: Ensure you have a passcode to help keep your device and data secure.
  • Breach Reports: Get alerts about company data breaches, along with helpful tips.
  • AT&T Call Protect Plus also extends call blocking to NumberSync devices, Wi-Fi Calling, and when making an AT&T Video Call.

Check out our AT&T Call Protect service page for more information. 

 

For more information, I recommend checking out the following pages:

 

Kevin, AT&T Community Specialist

(edited)

New Member

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1 Message

how to turn off auto blocking

auto blocking

Accepted Solution

SteelersPitt

Scholar

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351 Messages

5 years ago

AT&T This call protect is ONLY available to PostPaid subscribers, not PrePaid subscribers. I pay $75 per month on Prepaid. There HAS ti be a solution you can use to help protect us too.  $75 per month is NOT a small amount! 

Accepted Solution

ACE - Sage

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102.2K Messages

5 years ago

@mvrck23  Are you prepaid?  Or is the phone a non ATT phone?

for Call Protect to work you need HD voice.  Prepaid and most non ATT phones do not have it.  

I use Hiya on my non ATT phone.  Not quite as good, but it helps.

 

Steve-Oh

Associated Member

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3 Messages

6 years ago

Does Call Protect with employee accounts? I haven't been able to get it working.
ATTKevin

Former Employee

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408 Messages

6 years ago


@Steve-Oh wrote:
Does Call Protect with employee accounts? I haven't been able to get it working.

Hey @Steve-Oh!

 

As far as I know, being an employee wouldn't affect being able to use the app. My account is an employee one, and I'm able to use it without any problems.

 

Have you tried re-installing the app? Are you getting any errors? Any additional information on what you're seeing or what you've tried would be very helpful to get to the bottom of this.

Steve-Oh

Associated Member

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3 Messages

6 years ago

I have tried reinstalling it. All I get each time I log in is booted back to the log in screen. Doesn't make any sense.
ATTKevin

Former Employee

 • 

408 Messages

6 years ago


@Steve-Oh wrote:
I have tried reinstalling it. All I get each time I log in is booted back to the log in screen. Doesn't make any sense.

Which phone are you using? My first recommendation would be to make sure your device is updated to latest firmware/software. Can you confirm that you have the latest updates installed?

Steve-Oh

Associated Member

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3 Messages

6 years ago

I'm using an iPhone 7 Plus on iOS 10.2

Tutor

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1 Message

6 years ago

Well, not actually free. Terms of Service say that my address book and call/text log information is given to Hiya, whose terms of service say they can use that information however they want (presumably, to make money). My address book is sacred, as are my call logs beyond the point where a number is deemed as legitimate. All I would be likely to allow is for the incoming phone number to be screened for inclusion on a spam blacklist, and nothing else.

 

My personal information has value to me, so the service is definitely not 'free'.

 

https://www.att.com/legal/terms.callProtectEULA.html

Sections 2.7, 2.8

 

https://hiya.com/hiya-data-policy#sec7

Contributor

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1 Message

6 years ago

I set up the app on my phone and logged in with my username, which is my husband's cell phone number, and entered my password and the problem is I'm seeing his incoming calls not mine for my cell phone number and don't see anywhere in the app on how to change it to my cell number so that I can view my incoming calls. Any suggestions would be greatly appreciated.
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