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Fri, Apr 3, 2020 4:10 PM

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I work at Miamisburg Municipal Court, and we have noticed that when we call an individual's phone from our business/Land Line phones that our number appears as "WC SPAM RISK" on the caller ID of individuals with ATT Service. When this happens people do not want to answer their phones due to "SPAM RISK". My goal is to stop that message from appearing and replace "WC SPAM RISK" with our business name/number. How can I achieve this goal?

This problem was reported to our vendor and they had our carrier (Windstream) "whitelist" our numbers, but I was told that I would have to request this service for cell phone carriers as well.

Responses

Brand User
ATTHelp

New Member

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120.1K Messages

2 months ago

Hello @Lmcoleman,

 

We can definitely provide you with some more information on this.

 

These spam alerts are most likely being displayed because some of our customers have the AT&T Call Protect app downloaded onto their cell phones.

 

AT&T Call Protect includes features such as fraudulent call blocking and spam alerts.

 

These suspected spam warnings identify telemarketers and other suspected spam calls.

 

We identify fraud and spam calls through data analytics and network intelligence, as well as reports from our customers who have wireless accounts with AT&T.

 

If you would like to Report an incorrect caller identification in Call Protect, you can do so by filling out the information at the provided link.

 

Please let us know if you have any other questions or concerns.

 

Sean, AT&T Community Specialist

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