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New Member

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1 Message

Sun, Feb 16, 2020 2:00 PM

What is wrong with the ATT website???

I was attempting to change my phone number online because of changing states. The site fails to work after numerous attempts over multiple days. I've made multiple attempts to troubleshoot this with support and the last support rep stated the following.

<<My Error>> We apologize for the inconvenience. We are unable to process your request on line at this time. Please use the Chat button below to get help from a live agent or contact us at (Phone number hidden). (MNC22)

<<Support Rep>>Loise: It seems that there is an error going on with online process, If I tried to do it here in my end, It will give me the same message, I would highly recommend you to go to the store.

How is this a solution? Go to the store...you go to the store. Fix your website!!!

Responses

Brand User
ATTHelp

Administrator

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111.6K Messages

a month ago

Greetings @mkd_xxx,

 

We understand your frustration with the AT&T website not working for you. We'd recommend you trying to use a different web browser, clearing your cookies and cache. Or also, even try to use the My AT&T app to change your phone number.

 

Jacob, AT&T Community Specialist

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