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tjodell's profile



5 Messages

Friday, December 9th, 2022 1:25 PM


Phone calls coming in from a number that is not in my contact list goes straight to voicemail.  How do I stop that?

Community Support


231.2K Messages

1 year ago

Hey there @tjodell, we see you're having concerns with contacts that's not saved in your phone, being forwarded to voicemail. We want to help!


We want to ask further questions, to see what the error may be:

  • Have you confirmed that call forwarding is turned off on your device? 
  • Are you using any blocking apps or AT&T Active Armor? This can cause unknown calls to be re-routed to your voicemail.
  • What's the make and model of your device? This will allow us to provide more device specific support. 

Feel free to reach back out and provide us with the following information. 


We look forward to helping and thanks for contacting the AT&T Community Forums. 


Lynn, AT&T Community Specialist



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