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Tneedshelp4's profile

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1 Message

Tuesday, March 8th, 2022 4:34 PM


On my iPhone 13 anytime someone calls and I can’t get to the phone, voicemail seems like it tries to answer but then no greeting and it automatically disconnects the call

Accepted Solution

Official Solution


Community Support


210.8K Messages

1 year ago

Hey there @Tneedshelp4, we'd be glad to look into why your voicemail greeting isn't set up on your device. 


First, let's confirm that your voicemail is set up properly by doing the following:

  1. From your mobile phone, press and hold 1 or the Voicemail key.
  2. Do one of the following:
    • For a new voicemail box—follow the prompts to create your password and greeting.
    • For an existing voicemail box—enter your password if prompted. Your voicemail greeting and messages will transfer over to your new phone.

Then, you'll need to proceed with setting up your new password and greeting if prompted:

  1. From your wireless phone, press and hold 1 or the Voicemail key.
  2. Select your language preference.
  3. Create a 7 to 15-digit password.
  4. Select your preferred greeting.
  5. Listen to the brief voicemail tutorial.

Feel free to give these steps a try and let us know if these steps helped. If not, we'd still love to proceed with assisting further.


Thanks for reaching out to the AT&T Community.


Lynn, AT&T Community Specialist


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