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New Member

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1 Message

Sun, Jun 27, 2021 4:31 PM

Voicemail suddenly not working

My voicemail on my iphone has been fine a few months ago and then randomly my Dad says when he calls it says “caller unavailable” and doesn’t let the caller leave a message. This happened completely out of the blue and I have not changed phones or done anything new. I’ve tried deleting my old voicemails to clear up space but the issue has persisted so I’m not sure what to do. My visual voicemail is set up and i’ve even called my own number and tried to set it up manually. Nothing worked. If anyone could help that would be great.

Accepted Solution

Official Solution

ATTHelp

Community Support

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204.1K Messages

1 year ago

We want to look into a resolution for you, @emrosato!

 

When it comes to voicemail there are a couple of steps which may help to resolve your experience. First, we want to know more about your experience:

  • Is only a single contact (your father) reporting this unexpected trend when attempting to leave a message on your voicemail or have multiple contacts alerted you of a similar experience with your voicemail? A message that voicemail isn’t available generally requires waiting a bit before trying to call your voicemail again.
  • Your phone needs a wireless connection to receive calls, access voicemail, download Visual Voicemail messages, and get voicemail notification alerts. To check that your signal is strong enough for this:
    1. Turn your phone off for 10 seconds and then back on.
    2. Place a test call to 611.
    3. Do one of the following:
      • If the test call is successful, press and hold 1 to dial into the voicemail system.
      • If your test call fails, confirm you have wireless coverage.
      • If Visual Voicemail won't download, press and hold 1 to check your messages.
      • If you aren't getting voicemail notification alerts and you aren't traveling outside the AT&T wireless coverage area, see how to turn voicemail notification alerts on and off.

If your experience persists despite the first step, try resolving it by turning on and off Call Forwarding which can help resolve voicemail trends when:

  • All your calls going to voicemail
  • None of your calls going to voicemail

Give these a try and let us know how it worked for you!

 

Lar, AT&T Community Specialist

New Member

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2 Messages

1 year ago

Voicemail does not work in a timely manner.  Many times I will receive a voicemail 1hr or more after it is left.  Sometimes the voicemails will come in a "batch" many hours or more.  Sometimes not.  Sometimes the next day. Very irregular. I've tried everything from AT&T tech support. From re-setting the phone to factory level, changing SIM cards and everything else they have done has not worked.  Higher level tech support x 3.   Had the phone examined at Apple (its a iphone 12). Apple says its a AT&T issue.  The voicemails are in my voicemail system when I call it on my key pad, (entering and holding 1) but do not show up on my phone when I enter the voicemail icon on the bottom of my phone page.  Help if you can.  Thanks

New Member

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1 Message

1 year ago

I am experiencing the exact same

Thing. I have reached out several times to ATT and no one can solve the problem. So tired of this issue. My voicemails are sometimes days before they all come in. Frustrating! 

New Member

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2 Messages

1 year ago

Tgt66.  Is you phone an IPhone or Android?  Can't imagine we are the only two users experiencing this issue.  ATT is not responding and I'm ready to change to another provider.  We are paying good money for their services and yet, we're not getting what we pay for.  Frustrating is not the only word I would use.

kimjaeyoung3

Mentor

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232 Messages

11 months ago

my friend has this issue and she has an iphone

New Member

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1 Message

7 months ago

I haven't been able to access voice mail for nearly a year. People tell me, and I have called it myself, that a generic voicemail answers. Att says it's not their voicemail. So, what voicemail is it? Where are my voicemails going? I use Google pixel phone. I have spent hours trying to figure this out with ATT and have yet to be provided a solution. 

New Member

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1 Message

7 months ago

I too have issues with voice-mail. ATT through Consumer Cellular. If phone powered off (Two phones IPhone and Samsung) no notifications. If phone on-yes get notifications

New Member

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1 Message

5 months ago

AT&T is a nightmare.  I am about to go out of business I cannot receive voice messages or text messages.   I HATE THEM!!   No one can help me.  

New Member

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2 Messages

5 months ago

Here are possible reasons why your AT&T voicemails will stop working.

1. Call waiting is active

2. Voicemail set up incorrectly

3. Poor network coverage

4. Call forwarding is active 

5. Voicemail notification is switched OFF

6. Out of AT&T WLAN coverage 

7. Voicemail unavailability 

You can see more troubleshooting and fixing tips here > Fix Voicemail not working on At&t

(edited)

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