Voicemail stopped working

Let's help get your voicemail back up and running, @jharderatalaras.

Can you tell us what type of error you are getting when trying to access your voicemail?

If you are getting an error that there is no voicemail or it is not setup, try setting up your voicemail once again.

1. From your mobile phone, press and hold 1 or the Voicemail key.
2. Do one of the following:
   • For a new voicemail box—follow the prompts to create your password and greeting.
   • For an existing voicemail box—enter your password if prompted. Your voicemail greeting and messages will transfer over to your new phone.

If you are needing to reset your voicemail password, make sure you're in an AT&T wireless coverage area or you won't be able to create a new voicemail password.

1. Go to your account overview and open the My Wireless section.
2. Scroll to My devices & add-ons and choose the device you want to manage.
3. Select Manage my device.
4. Under Device options & settings, choose Reset voicemail password and follow the prompts.

You also have access to get step by step personalized help for troubleshooting your voicemail. Just sign in, click voicemail is not working, and follow the prompts. 

Let us know if any of these tips help. 

We look forward to hearing back from you. 

Clarissa, AT&T Community Specialist